FAQs

AO- Auto Off
From 1 January 2015, all appliances with a hotplate must automatically switch off after 40 minutes. This is an EU law. We recommend switching off the appliance when pouring the first cup (s). When you put the pot back on the appliance, switch it on again (it must have been a few seconds before). Then the 40 minutes start counting again.

Algae
Is the machine near the window? Air causes algae growth. If so, we can recommend a treatment with Clean Drop. Fill the water container until half-full with hot (not boiling) water and add the Clean Drop sachet. Wait one hour, then pour out the water (do not turn on the machine and empty the machine from above) and rinse with clean water. If necessary, use a piece of paper to remove the algae if they are still stuck. Then rinse the machine with clean water a few times.

Warranty
Moccamaster grants a 5-year warranty if the machine receives good maintenance and regularly descaling. Individual parts such as glass jug / lid / filter holder are not covered by warranty.

Descaling
Decalcification is important because otherwise the machine will not work correctly in the long run. In addition, bacteria settle in the lime. We recommend to use Durgol descaling. You should descale the machine after 100 brewing cycles, ie with each new filter bag pack. As soon as the glass tube in the water reservoir becomes cloudy, we also recommend to descale.

Watch out! Descalers with a high content of citric acid (for example bio-decalcifier) ​​should not be used. It has been our experience that descaling with high content of citric acid due to the chemical action with the copper (the heating element) results in a persistent bad taste. Have you already used an agent with high citric acid content and noticed the bad taste? Then we recommend you to clean the machine several times with a soda solution. (Soda has a neutralizing effect on citric acid.) Then rinse with clear water.

Filter tank overflows
This can have different causes:
1. The drip stop is blocked
2. Too fine ground coffee: Espresso coffee is too fine and not suitable.
3. Using decaffeinated coffee may clog the bottom of the coffee filter. You have to fold the edge of the coffee filter well to the side.
4. Do you have a salt-based water softener connected to the water pipe? Often these are central systems for households. Calcium and magnesium are seeded in sodium. This water has a lower EC value and a higher surface tension. The water penetrates slower into the coffee powder and the filter container overflows. We recommend max. Brew 8 cups or use other water.

Glass jug
We recommend removing the lid as little as possible from the glass jug. In addition, it is very important not to clean the pot in the dishwasher. For filling the machine with water, we recommend a separate water kettle, because there is always a little piece of coffee residu left in the jar. This will damage the machine permanently.

Thermos Jug
The inside is made of stainless,not coated steel. You will receive 2 lids when ordering. If you use the normal lid, then we recommend you turn up the cap only a little bit (about 180 degrees), then not too much coffee comes out.

However, if you also use the "Brew-Thru-Lid" (special lid with filling opening), you do not have to turn or remove the lid. You can just pour. The coffee is automatically mixed during brewing.

Thermos jug cleaning
Add a dishwashing tablet to the jug, add hot water (up to the top), stir with a wooden spoon and leave the jug for an hour. Then pour out, possibly clean with a soft brush and rinse well with clean water.

Lime indicator
The machine with lime indicator is no longer available since 2013 (only in Scandinavia). We have found that the indicator is usually too late (especially in areas where the water has a high degree of hardness). We recommend decalcifying the machine with Durgol after 100 brewing cycles, ie with each new packet of filter bags. If the glass tube in the water reservoir becomes cloudy we recommend to descale also.

KB-KBG what is the difference?
The KB has another "filter holder" with adjustable filter container, the KBG has a "filter holder" with automatic drip stop and a matching filter container (not adjustable). The filter holder can not be replaced, because then the filter bridge and glass jug must be replaced also.

Cleaning the spare parts
On page 28 of the instructions we point out twice that the glass jug and the thermos are "not dishwasher safe". The remaining parts (lid and filter container) can be cleaned in the dishwasher.

Cleaning the machine
For cleaning of the Moccamaster we recommend Clean Drop. You can order this in the Moccamaster webshop.We recommend not to fill the water container with the coffee pot, because there is always a bit of coffee left in the pot. Thus the machine gets dirty on the long run.

Drip stop does not work anymore
Maybe the spring dropped out of the drip stop? Some customers knock the coffee filter out of the container. This may be the cause of the spring jumping out. You can order a new spring on info@moccamaster.eu

Water stays in the machine
It is normal for some water to remain in the tubes of the machine. It is certainly not necessary to empty the machine. The copper heating element has an anti-bacterial effect. Only when you go on vacation or do not use the machine for a long time is it recommended to empty the machine.

Water oulet
The water outlet was made of brass until a few years ago and chrome plated. The chipping off of the chrome (for example, around the holes) comes from limescale. However, the chrome does not get into the coffee and stays in the filter bag. It does not dissolve in coffee and does not harm your health. Even brass does not release any harmful substances. The water outlet is still working well, it just does not look so pretty anymore.

Today's water outlet is made of stainless steel and the chrome does not peel off anymore. Descaling is still important. You can order a new water outlet  in our webshop. Due to the surface tension, the water that comes out is contracted and you don't see 9 drops. Nevertheless, the distribution is better than before.

Prepare a small jug of coffee
The device is also suitable for 2 cups. However you should dose more coffee.
Tip 1: two coffee filters slow down the run.
Tip 2: If you want up to 4 cups of coffee, remove the glass jug and put it back (after the water has run through). So the coffee has longer contact with the water. Attention, with more than 4 cups the filter holder overflows!

Moccamaster 2018 - Handbuilt by professionals