AO - Auto Off
As per European Union law, from January 1st 2015, all appliances with a hotplate must automatically switch off after 40 minutes. If you wish to keep warming the coffee in your carafe, we recommend turning the device off when you take the carafe off, and turning it back on after putting the carafe with coffee back, the timer will reset to 40 minutes.
Filter basket overflows
This can have different causes:
- The drip stop is blocked
- Too fine ground coffee: Espresso coffee is too fine and not suitable.
- Using decaffeinated coffee may clog the bottom of the coffee filter. You have to fold the edge of the coffee filter well to the side.
- Do you have a salt-based water softener connected to the water pipe?
Often these are central systems for households. Calcium and magnesium are
seeded in sodium. This water has a lower EC value and a higher surface
tension. The water penetrates slower into the coffee powder and the filter
container overflows. We recommend max. Brew 8 cups or use other water.
The left button is to switch the machine on. The right button is for the hotplate. When you make coffee we advise to put the switch on. This will preheat the glass jug quickly and it is ok for a full jar of coffee. When the jar is half full, you can decrease the heat by turning the switch off, to prevent the coffee will get too hot and bitter.
Water stays in the machine
It is normal for some water to remain in the tubes of the machine. It is certainly not necessary to empty the machine. The copper heating element has an anti-bacterial effect. Only when you go on vacation or do not use the machine for a long time is it recommended to empty the machine.
The water outlet was made of brass until a few years ago and chrome
plated. The chipping off of the chrome (for example, around the holes)
comes from limescale. However, the chrome does not get into the coffee
and stays in the filter bag. It does not dissolve in coffee and does not
harm your health. Even brass does not release any harmful substances. The
water outlet is still working well, it just does not look so pretty anymore.
Today's water outlet is made of stainless steel and the chrome does not peel off anymore. Descaling is still important. You can order a new water outlet in our webshop. Due to the surface tension, the water that comes out is contracted and you don't see 9 drops. Nevertheless, the distribution is better than before.
Light in right switch of KBG Select does not work (properly)
The power plug on my grinder does not fit the outlet
Moccamaster grinders are supplied with an international EU plug (type C), which also fits the UK type G socket. Two-wire class II appliances, such as the Moccamaster grinders, are not earthed. They often have a plastic grounding pin which only serves to open the shutters of the outlet.
The lack of such an earth pin on a type C plug makes it a bit more difficult to connect it to a type G receptacle, but it will fit into the socket. (In some cases it will only fit by sticking an object into the centre hole of the power outlet, which opens up the two other holes)
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If you want to have direct contact.
We are available by phone on workdays from 8:30 am to 12:30 pm and 1:00 pm to 5:00 pm: +31 (0) 343 45 00 01.