PRIVACY STATEMENT Moccamaster Sales BV

Collection and use of personal data of customers, suppliers and other contractors

We would like to inform you that we collect and use the personal data you provide to us when this is necessary to enter into and perform an agreement with you. This applies both to our (potential) customers and to parties from whom we purchase goods and/or services.

If you are a (potential) customer, we use your data to send you a quotation, determine the specifications or requirements that a particular item or service must meet, deliver goods or services, carry out work for you, invoice you and communicate with you efficiently regarding the performance of the agreement.

If you are a (potential) supplier or other contractor, your personal data is also necessary to enter into and perform the agreement. We may use your data to communicate the specifications or requirements that a particular item or service must meet, request a quotation, place an order, process your order, pay your invoices and communicate with you efficiently regarding other aspects of the agreement.

You are not obliged to provide us with your personal data. However, if you do not provide us with sufficient personal data, we may not be able to carry out the activities mentioned above.

Below is an overview of the personal data we process:

• First and last name
• Address
• Telephone number
• Email address
• VAT number
• IP address
• Other personal data that you actively provide to us, for example when placing an order through our webshop, by correspondence or by telephone

In summary, Moccamaster Sales processes your personal data for the following purposes:

• Processing your payment
• Calling or emailing you when necessary to provide our services
• Informing you about changes, new developments or additions to our services and products (direct marketing)
• Delivering goods and services to you
• Complying with legal obligations, such as processing information required for our tax returns

Collection and use of personal data of business relations

We would like to inform you that we collect and use the personal data you provide to us because you have given your consent or because this is necessary for the purposes of our legitimate interests. We process the following data: name, address and contact details.

If you are one of our business relations, we use your data to contact you for purposes that are in the interests of our company. This may include discussing potential cooperation, providing and obtaining information and maintaining our professional network.

You are not obliged to provide us with your personal data. However, if you do not provide us with sufficient personal data, we may not be able to achieve the purposes mentioned above. Your data will be deleted two years after our last contact.

Cookies

Cookies are small text files that are placed on your computer, tablet or smartphone when you visit our website. These text files store information that can be recognised by the website during a subsequent visit.

We also use functional cookies to make our website easier to use. For example, these cookies can save products in your shopping cart or remember your login details during your visit.

Analytical cookies allow us to see which pages are visited and which elements are clicked on within our website. We use Google Analytics for this purpose. The information collected by Google in this way is anonymised as much as possible.

Transfer to third parties

In connection with the performance of an agreement with you, we may need to provide your personal data to third parties responsible for shipping and transport or to parties carrying out work on our behalf.

We also use external server space to store parts of our sales and purchasing administration and our contact database, which may contain your personal data. Your personal data may therefore be provided to our server provider.

We also use Microsoft Office and the associated storage facilities for emails and other files.

Retention period for personal data

If you have requested a quotation from us but have not become a customer, we will delete your data no later than two years after our last contact. Likewise, if we have received a quotation from you but have not become your customer, your personal data will be deleted no later than two years after our last contact.

If you have become our customer, or if we have become your customer, we will retain your personal data for seven years after the end of the financial year in which the agreement was fully performed. This seven-year period corresponds to the period during which we are legally required to retain our administration for the Dutch Tax Authorities. After this period, we will delete your personal data.

Your rights

You have the right to request access to your personal data. Where appropriate, you may also ask us to supplement your personal data or correct any inaccuracies.

You also have the right to request the deletion of your personal data or to restrict its use. In addition, you may object to the collection and use of your data or file a complaint with the Dutch Data Protection Authority.

Finally, you may ask us to provide you with your personal data or transfer this data to another party.

To exercise your rights, you can contact:

Moccamaster Sales BV

Bertus Leendersweg 4
3958 WE Amerongen
The Netherlands
+31 (0)343 450001

You can also contact us if you have any questions or would like more information about the collection and use of your personal data.

Moccamaster Sales takes the protection of your personal data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification.

If you believe that your data is not properly protected or if there are indications of misuse, please contact us.