Usage
Making coffee for the first time
Are you using the Moccamaster for the first time, or have you not used it for a while? If so, run clean water through the machine first before making coffee.
How do I make the best coffee?
Great that you want to get the best out of your Moccamaster! You can find out how to make the best coffee and what you need to do so in this blog.
What grind size should I use?
We recommend a medium filter grind. The grind size determines the intensity of your coffee. The finer the grind, the more intense the flavour; a coarser grind, on the other hand, produces a milder cup. Do bear in mind that a grind that is too fine, such as for espresso, can clog the filter and cause it to overflow.
Why is my filter holder overflowing?
This may be due to:
- Coffee ground too finely, such as an espresso grind or decaf
- Too much coffee in the filter
- The filter or filter holder is blocked; check and clean if necessary
- The filter paper is not sitting properly in the filter holder. Fold the edges of the filter bag so that it sits securely in the filter holder
- Is there a water softener on the water supply? This softened water has a lower EC value and higher surface tension, causing it to pass through the coffee more slowly. Advice: brew a maximum of 8 cups or use spring water. Do you have a KBG Select? If so, set the switch to the half-pot position
- Is the KBGT overflowing? This may be because you have not attached the supplied base plate to the machine.
How does the warming plate on the KBG (Select) work?
This keeps coffee warm at 80–85°C and switches off automatically after 40 minutes.
My KBGT (coffee maker with thermos flask) isn’t working
Do you have a KBGT manufactured before 2025? If so, the white button in the base may be stuck. Please contact us for a suitable solution.
AO after 40 minutes
The KBG (Select) switches off automatically after 40 minutes. This is an EU regulation for all domestic appliances with a warming plate.
Would you like to enjoy your coffee for longer? Briefly switch the machine off whilst pouring and switch it back on as soon as you replace the jug to reset the timer. Or pour the coffee into a thermos flask.
The light on the Select switch goes out
The light in the Select button switch (the right-hand switch) comes on as soon as you start brewing coffee. This light does not come on before or after brewing. This is normal for the machine and is not a fault.
Maintenance
How often should I descale and clean the machine?
Every 100 brews or 1 pack of filter paper (more often if the water is hard).
How do I descale my machine?
We recommend Durgol Universal descaler. Do not use vinegar or organic descaling agents. Follow the steps on the packaging or read our step-by-step maintenance blog.
How do I clean my machine?
For cleaning from the inside, we recommend our own brand, Cleandrip. Follow the steps on the packaging or read our step-by-step maintenance blog.
How do I clean the removable parts?
After making coffee, rinse the glass or thermos flask with clean water to ensure as little coffee residue as possible remains.
Do not put the parts in the dishwasher, as this will shorten their lifespan. We also recommend removing the lid from the glass jug as little as possible, so that the contact points do not become loose.
How do I clean the thermos flask?
Clean the thermos flask with hot water and a little washing-up liquid, a dishwasher tablet, Cleandrip or Durgol. Fill with hot water and the cleaner, leave to stand for an hour and then rinse thoroughly. Do not use a washing-up brush inside the flask and do not put the thermos flask in the dishwasher.
My machine is running slowly, why is that?
This may be due to a blockage, probably caused by limescale. Thoroughly descaling with Durgol Universal descaler usually resolves this. If this doesn’t work, please fill in the repair form.
How do I clean the KM5 coffee grinder?
Read the step-by-step maintenance guide for the grinder.
There is rust in my water tank and/or overflow pipe
The overflow pipe, the cover cap and the screws in the water reservoir are made of stainless steel. Therefore, it is unlikely to be rust. Brown deposits are usually limescale combined with residual coffee oils. To remove this, we recommend using a brush and soapy water or a Durgol solution.
KM5 Coffee Grinder
What grind size should I use?
We recommend a medium-coarse grind for filter coffee, which is grind settings 4 to 6 on the KM5 coffee grinder. The finer the grind, the more intense the flavour; a coarser grind, on the other hand, produces a milder cup.
Which brewing methods is the KM5 suitable for?
The KM5 grinds from medium-fine to coarse. This includes French Press, Cold Brew, Pour Over, Drip Coffee (Moccamaster), Siphon, Moka pot/Bialetti, Medium-Fine Drip and AeroPress. The KM5 coffee grinder is less suitable for a fine espresso grind.
When should the grinding discs be replaced?
Grinding discs last for up to ±250 kg, which equates to ±27 kg per year with daily use. In other words, they last for years.
What type of grinding discs does the KM5 coffee grinder have?
There are conical and flat variants. Grinding discs grind coffee beans evenly. The KM5 has flat grinding discs, which ensure a more consistent grind, releasing less heat in the process. Together, this results in a better flavour.
Ordering & payment
What payment methods are available?
iDEAL/Wero, Apple Pay, credit card, PayPal, and post-payment via Klarna. We also accept payments via Sofort (German-speaking countries), Bancontact, Belfius and KBC/CBC (Belgium).
Can I change my order?
Only if it hasn’t been processed yet. Please contact customer service via the contact form or call +31 (0) 34 34 50 001.
Haven’t received an order confirmation?
Have you checked your spam folder? If you still haven’t received anything, please get in touch.
Shipping & delivery
What is the delivery time?
1–2 working days: Netherlands and Belgium. 1–3 working days: Germany, Luxembourg, Austria. 3–5 days: France, Ireland, Italy, Spain, Czech Republic. 4–6 days: Portugal, Romania.
Can I track my parcel?
Yes, you will receive an email from the carrier with information about the status of your shipment. Haven’t received an email? Please check your spam folder or contact us.
Do you deliver within Europe?
Yes, in most cases. The costs are calculated at checkout or can be found in an overview here.
My order has been damaged. What should I do?
Go to the repair form and fill it in so that customer service has all the necessary information to hand when we contact you with a suitable solution.
Returns & Exchanges
Can I return my order?
Yes, you can do so within 14 days of receipt. You are responsible for the cost of returning your order. Once we have received the order in good condition (unused, complete and undamaged), we will refund you as soon as possible.
I have ordered the wrong item
That’s always a nuisance. Orders can be returned to us at your own expense within 14 days. Once we have received the order in good condition (unused, complete and undamaged), we will issue a refund.
I have received the wrong item
Apologies, mistakes can happen to the best of us. Please contact us within 14 days of receipt and we will find a suitable solution.
Does a return need to be in the original packaging?
Yes, this prevents damage during transit. Find the video for your device here to repackage it correctly.
When will I get my money back?
Usually within 5 working days of receiving the return, provided everything has been received in good order.
Can I exchange the item I ordered?
Exchanges are possible if the product is unused. You can return it at your own expense. We will send the replacement item once we have received the return. You can also visit our office in Amerongen during opening hours.
Warranty & repairs
Do I have a 5-year warranty?
All Moccamaster domestic machines come with a standard 5-year warranty. This excludes professional or commercial use, in which case the warranty is 2 years.
I no longer have my receipt; does that mean my warranty has expired?
No, if you no longer have your receipt, we will check the production date indicated by the serial number on the bottom of the machine.
What is covered by the warranty?
Manufacturing defects in the appliance or transport damage to parcels sent by us. Limescale and wear and tear caused by poor maintenance or incorrect use of the machine and/or spare parts are not covered. Spare parts are generally not covered by the warranty.
My machine isn’t working properly, what should I do?
First, descale your machine with Durgol Universal Descaler. Then clean the machine from the inside with Cleandrip. If this doesn’t help, please fill in the repair form.
Can I order spare parts?
Yes, spare parts are available in our webshop.
Do I need to register my machine for the warranty?
No, this is not necessary. All Moccamasters come with a 5-year warranty from the date of purchase, or from the date of manufacture if the receipt is missing. This excludes professional or commercial use, in which case the warranty is 2 years.
Product information
What is the difference between the KBG Select, KBGT and Cup-One?
The KBG Select is the model with a glass jug and warming plate and features a Select function. This allows you to brew a half-full or full pot of coffee. The KBGT is the model with a thermos jug, which always brews a full pot of coffee. The Cup-One is the single-cup model with a matching mug, allowing you to brew coffee directly into the mug.
Which filters should I use?
For the KBG (Select) and KBGT, use No. 4 filters, and for the Cup-One, No. 1. White filters are preferable for an even better taste, but this is not essential.
Are Moccamaster machines energy-efficient?
Yes, thanks to the short brewing time, our machines are energy-efficient. The KBGT and Cup-One switch off automatically 10 minutes after the brewing process. The KBG Select’s warming plate remains on for 40 minutes at 25–70W, making it energy-efficient. After that, it switches off automatically.
Coffee temperature
Every Moccamaster has a constant brewing temperature of 92–96°C. This is the perfect temperature to bring out the coffee’s aromas to their fullest. This is the temperature of the water coming out of the spout. The coffee in the pot is between 82–85°C.
How quickly can I make coffee?
With the KBG (Select) and KBGT, you can brew a full pot of coffee in 6 minutes. With the Cup-One, you can brew a mug of coffee in 4 minutes. This is the perfect brewing time to bring out the best in the coffee’s aromas.
Sustainability & materials
Where is Moccamaster made?
All machines are handmade in Amerongen in the Netherlands.
Are the plastic parts safe?
Yes, all plastic parts are completely safe. You can read why in this blog.
Can the machines be repaired?
Yes, our machines are often fully repairable. In addition, spare parts, such as glass jugs, filter holders and lids, are available from stock. Do you need a repair? Then please fill in the repair form.
Stockists
Where can I see a Moccamaster in person?
We have many dealers throughout the country. Find your nearest Moccamaster dealer via our points of sale. You can also visit our office in Amerongen during opening hours.
When is your office open?
Monday to Friday from 08:30 to 12:30 and from 13:00 to 17:00.
Where is your office located?
You can find us at Bertus Leendersweg 4 in Amerongen (in the industrial estate).
I would like to become a sales outlet/dealer
Do you have a shop or café where you’d like to sell Moccamaster? Please fill in our application form and our sales team will contact you as soon as possible.
